We are offering worldwide delivery of our products. Courier companies do not deliver to P.O. Box address, so we request you to provide full street address with pin code / zip code and telephone / mobile number.
Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door-bell. Our courier partners DELHIVERY/BLUEDART/ARAMEX/DHL/FEDEX / DOTZOT/TNT /UPS/Speed-Post etc will not be able to provide sign confirmation of delivery made in such cases. To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
We do not ship the products on Sundays and public holidays in India as our logistic partner does not pick-ups on those days.
Once dispatching the order, if order / product will return to us because of incomplete address / wrong address then we are not responsible in such cases and we will not provide any refunds.
Please note that all the products will be shipped from India.
Billing Address and Shipping Address
Billing Address is the address where a customer gets his bills from our back office. Shipping address is the address where the customer wants to receive their shipment.
Shipping cost is not built in each items price in case of international orders. You get the benefit of reduced shipping cost on each additional item. Fair & transparent shipping rates.
Please also note that the shipping rates are weight based. The weight of any product can be found on its detail page. To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.
Shipping cost is based on the product weight and delivery location. The weight of any product can be found on its detail page.
We provide free shipping to any address in India.
We ship all orders by fastest possible air courier services like DELHIVERY/BLUEDART/ARAMEX/DHL/FEDEX / DOTZOT/TNT/UPS /Speed-Post etc and they deliver within their minimum guaranteed time frame.
If you ordered two or more items on different days, you may receive them in multiple boxes, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
Patelofficial.com will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.
What happens if my order is lost in transit?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.
Shipment and Tracking details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and Courier Company’s website detail.
Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
Address change requests
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to order@Patelofficail.com and the needful will be done.
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Patelofficail.com. Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
All products are first polythene packed then put in corrugated box or courier bags depending on the weight of the parcel. All orders are shipped by first class air courier services and home delivered within approximately 3-7 working days after dispatch of the shipment.
Time to Ship
For each item we have mentioned time to ship along with the item image. These are indicative & approx values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors.
We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of placing the order.
VAT & Custom Duties & Other duties
VAT / Custom Taxes / and other Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
What if any Delays
Times to ship mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
If, for any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail.
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.